Support without limits.

Customer support shouldn't be stressful or expensive. Frappe Helpdesk gives your team just what it needs: ticket tracking, SLAs, and a clean, intuitive system without per-agent pricing or clutter.

If you've ever tried managing support over email, you know how messy it gets. Some issues get missed. Others are handled twice. And most of the time, you're not even sure who's working on what. The problem isn't your team, it's the lack of a system. Frappe Helpdesk gives you that system: one place where all your support tickets come in, get assigned, and move toward a clear resolution.

One of the simplest ways to keep customers happy is to respond on time. Define SLAs that match your support goals, with different response and resolution times depending on the type of issue, its priority, or which team is handling it.

When a ticket comes in, someone has to decide where it goes. Doing that by hand every time slows things down and leaves tickets stuck or missed. Frappe Helpdesk automates this step, so tickets go to the right person right away.

Customers don't always want to wait for support. They just need a way to ask for help or find answers on their own. Frappe Helpdesk gives them a simple way to raise tickets and read helpful articles.

Every support team works a little differently. The fields you track, the views you need, and the rules you follow may not look like anyone else's. Frappe Helpdesk lets you shape the system around how your team actually works.

• Custom fields. Customer type, product version, internal reference IDs. You control what customers see on the portal and what stays visible only to your team.
• Custom views. Saved views on team, status, priority or custom fields, like "Urgent Tickets" or "Tickets Waiting on Customer". Keep them private, or share them.
• Ticket automation. Simple scripts to auto-close tickets after a few days of inactivity, and reminders when an agent is assigned, mentioned, or a customer replies.

It's hard to improve support if you can't see what's going wrong. Are tickets piling up? Are SLAs being missed? Who's overloaded and who's idle? Built-in dashboards track open against closed tickets, SLA breaches, team performance and resolution times in one place.

For deeper reports, Frappe Helpdesk connects with Frappe Insights. Build custom reports and dashboards without code, joining tickets, agents and SLAs, and drill down into a segment with one click. Reports can be shared or scheduled for regular delivery.

Support doesn't always happen at a desk. Frappe Helpdesk works as a progressive web app, so you can pin it to your phone's home screen and open it like any other app. Nothing to install, no updates to manage, no storage used. View and reply to tickets, change statuses, and stay in the loop from wherever you are.

Add as many agents as you need without worrying about extra cost. Frappe Helpdesk is open source: customise it, extend it with the Frappe Framework, and deploy it the way you want.

“ERPNext had a basic support module, but its user interface for handling tickets was basic and generic. Recognising the need for a robust, open-source helpdesk solution and driven by our own internal requirements, we developed Frappe Helpdesk with a user-friendly interface designed specifically for efficient ticket management. Today, Frappe Helpdesk is an essential part of our internal support operations, serving over 7,000 customers across all our products.”

From Frappe's product engineering team, on frappe.io.

Call +91 98554 31488. Tell us where your support requests arrive now, whether that is a shared inbox, WhatsApp or phone, and how many people answer them.