Orders off the website and into the ledger without re-keying.

Orders arrive from a website and two marketplaces, each with its own panel, and somebody downloads three reports every morning to key the same orders into the accounts, while stock is committed on all three channels from one physical shelf.

That produces two symptoms: the re-keying, and overselling on one channel because stock was committed on another.

A confirmed order becomes a sales order in ERPNext, with the customer, the items, the address and the payment status, which then becomes a delivery note and an invoice. No download, no spreadsheet, no re-keying.

Two things to decide early, because they decide the design:

• An order for a customer who does not exist yet. Create automatically, or queue for review. Both are defensible; not deciding produces a mess.
• An item on the order that does not map to an item in ERPNext. Something has to hold that order rather than fail silently.

Stock is one number in ERPNext, and each channel is told what is available from it.

Returns are usually the least systematic part of an online operation, and they are where e-commerce accounting goes wrong.

In ERPNext a return is a credit note against the original invoice with the stock coming back in, so the customer's account, the stock position and the revenue figure move together. Handled by email and adjusted later, it is the single most common reason online sales in the accounts do not match the channel's own report.

A marketplace does not pay you order by order. It pays a settlement, net of commission, shipping, returns and adjustments, on its own schedule.

• There is no connector we install that finishes the job. Every integration is custom work, and any supplier suggesting otherwise has not read your channel's API.
• It does not make availability instant. If a channel is updated every fifteen minutes, two orders inside that window can still collide. Ask how often availability is pushed, and set a buffer on fast movers.
• The settlement reconciliation is not included by default. It is scoped as its own piece of work.

The work is the mapping: your items to their SKUs, your customers to their buyers, your tax treatment to their price display, and what happens in each of the awkward cases above. Scoping that carefully is what separates an integration that runs for years from one that needs somebody watching it every morning.

Call +91 98554 31488, or use the WhatsApp button above. Tell us which channels you sell on, roughly how many orders a day, and what your return rate looks like.

Those three answers decide whether this is an integration project or a spreadsheet you can live with a while longer.