Refund and cancellation policy

This covers money paid to Frontier Softech, for Tally, for a cloud plan, or for work we do. If any of it is unclear, ask us before you pay.

Tally licences and TSS

Tally Solutions activates TallyPrime licences, rentals, TSS renewals and add-ons against your serial number.

• Before activation: cancel, and you get all of it back.
• After activation: no refund. A licence or TSS that is live on your serial can't be returned.

Not sure whether you need Silver or Gold? Ask for a demo first. It comes down to how many people use Tally at the same time.

Implementation, customisation and support

This part is about work we do ourselves. That means implementation, customisation, integration, data migration, training, and AMC or support contracts.

Once the work is booked, the advance is not refundable. Booked means we have put people and dates on your project.

Cloud plans

You can cancel a Tally on cloud, TallyPrime Cloud Access or Frappe hosting plan whenever you like. It runs to the end of the period you paid for and stops there. That period is not refunded.

Take a backup before it stops, or ask us to take one for you.

How a refund is paid

We send an approved refund back to the account, card or UPI ID you paid from, within 15 working days of approving it. Your bank may take a few days longer to show it.

Asking for a refund or cancelling

Email info@frontiersoftech.com or ring +91 161 5044 180. Have the invoice number handy, and the serial number if it's a Tally licence.

Changes

Any change moves the date at the top.